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Water Billing
City of McKinney Utility Bills
The Water Billing Department bills city residents for the following services. Services are billed in a combined monthly statement.
  • Water
  • Sewer
  • Drainage Fees
  • Trash (residential customers inside city limits only)

Online Access and Payment
Access your account online to make payments or view account information.

Request / Change Service
Requests for service (new / move / cancel) must be submitted in writing, either online or in our office. 

Frequently Asked Questions (FAQs)
Have questions? Remember to visit our convenient Frequently Asked Questions!

Due Date Change Notice 
Effective March 1, 2016, City of McKinney utility bills will be due 16 days after the billing date. A five-day grace period from the due date is given before a 10% late fee is assessed. 



Contact Us
Water Billing
Email

222 N. Tennessee St.
McKinney, TX  75069
Map

Self-Service
972-547-7550

Walk-In Service
Monday - Friday
7:45 a.m. to 5 p.m.

Phone Agent Service
972-547-7550
Monday - Friday
8:30 a.m. to 4:45 p.m.

Staff Directory