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Making a Payment
Making a Utility Payment
For your convenience, the City of McKinney offers multiple ways to pay your bill.

U.S. Mail
You can send a check or money order to:
City of McKinney
P.O. Box 8000
McKinney, TX 75070

Hand-Deliver
You can bring your payment to our office Monday through Friday from 8 a.m. to 5 p.m. at 222 North Tennessee. We offer a drive-through drop-off box on the south side of the building and a walk-up box in front. Payments can be dropped into these boxes 24/7 and will be processed on the next business day. If you have any questions, call us at 972-547-7550.

Pay Online
To make a one-time online payment 24/7, login to the online payment system and create an account. You will need to have your MasterCard or Visa card and your water bill account number available. Your account number consists of two sets of numbers: your customer ID to the left of the dash and your location ID to the right of the dash.

You can pay immediately by authorizing a one-time payment. Your account will be available next month, and you can login and pay. Online Account Access Instructions

Recurring Payments
You can choose to pay your account automatically each month in two ways:
  • Recurring credit card:
    • Current users Log In to or New Users Create Online Account in the online payment system
    • Add your Utility Billing Account #
    • Select the account and choose Auto Pay
  • Automatic bank draft: Fill out and return the online form.

Pay by Phone
You can pay your bill through our interactive voice response (IVR) system at 972-547-7555. You will need to have your MasterCard or Visa card and your water bill account number available. Your account number consists of two sets of numbers: your customer ID to the left of the dash and your location ID to the right of the dash. Your one-time payment will be posted to your account immediately.

Contact Us
Water Billing
Email

222 N. Tennessee St.
McKinney, TX  75069
Map

Customer Service
972-547-7550

Trouble Logging in?
Call Shonna Parsons
972-547-7550

Hours
Monday - Friday
8 a.m. - 5 p.m.

Staff Directory