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Making a Payment
Making a Utility Payment 
We offer several options to pay your bill:

Bank Draft 
Automatic payment from your checking account on the bill's due date.

Online Must have an activated online account. Options available to schedule a one-time payment or set up a monthly auto-pay.  Payments reflect on the account immediately. You will need your utility account number which consists of two sets of numbers: customer ID - (dash) location ID.   

Phone 
MasterCard / Visa only
Call our interactive voice response (IVR) system at 972-547-7555. Payments reflect on your account immediately. You will need your utility account number which consists of two sets of numbers: customer ID - (dash) location ID. 

Mail
Check or money order
City of McKinney   
P.O. Box 8000
McKinney, TX 75070

Drop Box
Check or money order
Drive-through payment drop box is located on the south side of City Hall at 222 N. Tennessee St. Payments are processed 9 a.m., noon and 4 p.m. 

In Person
C
ash, check, money order, MasterCard / Visa

Located at City Hall, 222 N. Tennessee St., Monday - Friday, 8 a.m. to 5 p.m., regular business days. 


Contact Us
Water Billing
Email

222 N. Tennessee St.
McKinney, TX  75069
Map

Customer Service
972-547-7550

Trouble Logging in?
Call Shonna Parsons
972-547-7550

Hours
Monday - Friday
8 a.m. - 5 p.m.

Staff Directory