COVID-19 Operational Changes

In an effort to reduce the transmission of COVID-19, the City of McKinney has adopted the following measures to protect our customers and employees.

All visitors ages 10 years and older must wear a face covering when visiting indoor facilities. 

For more information, visit the COVID-19 page.

Development Services Building is Open to the Public.

Customers are encouraged to interact with us remotely.

• Public computers are unavailable until further notice.
• Access the Citizen Self-Service (CSS) portal by private computer or smart device.
• If you do not have online access, we will do our best to assist. Call 972-547-7400.

Social Distancing.

• No more than 10 people are allowed in a public use area at any one time.
• Distance yourself at least 6 feet away from other individuals and stay behind the blue lines.
• You will be asked to call, submit online or return at another time if the maximum occupancy is reached or if you exhibit symptoms of being physically ill.

Building Inspections - Effective April 2, City of McKinney Inspectors will not enter existing homes to conduct inspections. 

• When we receive an inspection request for an existing home we will contact the homeowner and provide the option to defer inspection to a later date.
• If the homeowner elects to have an inspection the contractor is required to be on site and use Face Time to conduct the inspection while the Inspector remains outside.
• Questions? Contact our office at 972‐547‐7400.

All inspections must be scheduled through Citizen Self Service. View the “How to Schedule an Inspection Using CSS” video at McKinneyTexas.org/Inspections.

Development Submittals 

• We will process all development submittals and inspection requests as usual.
• Permit or plan applicants can still access the Citizen Self-Service portal from a computer or smart device to create a new account, apply for permits, make payments online, request inspections, create new development cases and view real-time data. Find out more at McKinneyTexas.org/CSS.

Plan Review Processing Times may be delayed

• As we balance operations with health concerns, there may be some delays in processing times. We appreciate your patience and understanding in any temporary delays that you encounter.