Operational Changes

In an effort to reduce the transmission of COVID-19, the City of McKinney has adopted the following measures to protect our customers and employees.

Updated April 1, 2020

Building Inspections - Effective April 2, City of McKinney Inspectors will not enter existing homes to conduct inspections. 

• When we receive an inspection request for an existing home we will contact the homeowner and provide the option to defer inspection to a later date.
• If the homeowner elects to have an inspection the contractor is required to be on site and use Face Time to conduct the inspection while the Inspector remains outside.
• Questions? Contact our office at 972‐547‐7400.

Updated March 23, 2020

Doing Business

• Our facility is closed to the public. Public computers are unavailable until further notice.
• Access the Citizen Self-Service (CSS) portal by private computer or smart device.
• If you do not have online access we will do our best to assist. Call 972-547-7400.

Suspended Boards and Commission Meetings – See COVID-19 Update March 16

• Applications and requests that require action by a board or commission will still be accepted, however, requests cannot move forward until boards and commission meetings resume. This includes: zonings, specific use permits, site plan variances, historic home markers, appeals, etc.

Planning Department Development Submittals 

• Submittals of new PLAT applications will temporarily run on a modified schedule
  • Every other Monday
    8 a.m. – 5 p.m.
• All other planning-related submittals will continue to be accepted according to the normal schedule.
  • Mondays
    8 a.m. – 5 p.m.

Find out more at McKinneyTexas.org/Planning

Other Development Submittals 

• We will process all other development submittals and inspection requests as usual.
• Permit or plan applicants can still access the Citizen Self-Service portal from a computer or smart device to create a new account, apply for permits, make payments online, request inspections, create new development cases and view real-time data. Find out more at McKinneyTexas.org/CSS.

Plan Review Processing Times may be delayed

• As we balance operations with health concerns, there may be some delays in processing times. We appreciate your patience and understanding in any temporary delays that you encounter.

• For the latest updates visit McKinneyTexas.org/COVID-19
• For information about facility closures please visit McKinneyTexas.org/Closures