Guidelines for Apex Centre
Proof of Residency
Resident rates are only available to those who live within the city limits of McKinney and pay property taxes to the City of McKinney. You must provide proof of residency the first time you register in order to receive the resident rate. Once you are in our system, you will not need to prove residency again unless your address changes. The only acceptable forms of proof include a valid driver’s license or state identification card or a current electric, gas, water or garbage bill that shows your name and address. McKinney residency is verified using the Collin Central Appraisal District website.
The location for all classes, activities, programs and events are at the Apex Centre, unless otherwise noted.
Registrations are on a first come first serve basis, and participants are encouraged to register as early as possible. Registration deadline is the Friday before the class begins, unless otherwise noted. Participants may register for all classes, activities, programs and events in person or over the phone.
Class Makeup Policy
If it is necessary to cancel a class because of inclement weather, the customer service staff will notify all participants at least one hour before class is scheduled to begin when possible. You may call 972-547-9029. If a swim lesson is canceled, the aquatic staff will contact you within 24 hours to reschedule. Any group class missed will not be made up.
Class Refund or Transfer Policy
When a class is canceled due to low enrollment or other circumstances, you will be offered a transfer to another class or receive a full refund. Participant initiated refunds and transfers will only be granted when a participants a) submits a transfer or refund request at least 5 business days prior to the class start date, b) moves from the area and notifies the staff at least 5 business days prior to the class start date, c) becomes ill, in which a doctors statement must be presented upon request. If a refund/transfer is not requested to be applied to the merchandise or program within 90 days the refund/transfer will be forfeited.
Rain Check Policy
In the event of pool operation suspension due to inclement weather, you can have your receipt stamped for a rain check. You must have been present in the pool areas less than two hours for the rain check policy to apply. Management reserves the right to suspend operation and/or close the pools at any time and initiate the rain check policy. If the indoor pool stays open while the outdoor pool closes, the rain check policy will not apply.
Inclement Weather Policy
The pools will be closed when lightning occurs. If we are unable to reopen after thirty minutes, the pool will close and attempt to reopen later in the day. This policy is in effect until one hour prior to official closing time. This affects indoor and outdoor pool operations.
Guide Changes / Errors Disclaimer
Due to the large amount of information available in this guide, errors before or after publication may occur. We apologize for any errors in this brochure and we will advise you of any changes as quickly as possible. We will also attempt to keep information on our website, as current as possible. Thank you for your patience and understanding when these situations occur.
All facility participants are expected to follow the rules of the facilities. Specialty areas of the facilities (example: fitness center and the pools) have posted signs stating special rules specific to that area. Disregard or abuse of facility rules may result in removal by staff or police from the facility for a designated length of time or permanently.
Photo / Video Disclaimer
Registrants and participants of programs and special events permit the City of McKinney to take photos and videos of themselves and their children for publication in the program brochure, website and additional uses as the city deems necessary unless the registrant or participant expressly files a written objection to the use of photos or videos of themselves and/or their children.
Warning of Risk
Recreational activities / programs are intended to challenge and engage the physical, mental and emotional resources of each participant. Despite careful and proper preparation, instruction, medical advice, conditioning and equipment, there is still a risk of serious injury when participating in any recreational activity/program. Understandably, not all hazards and dangers can be foreseen. Depending on the particular activity, participants must understand that certain risks, dangers and injuries due to inclement weather, slipping, falling, poor skill level or conditioning, carelessness, horseplay, unsportsmanlike conduct, premises defects, inadequate or defective equipment, inadequate supervision, instruction or officiating and all other circumstances inherent to indoor and outdoor recreational activities/programs exist. In this regard, it must be recognized that it is impossible for the City of McKinney to guarantee absolute safety.
Fitness Floor and Group Exercise
A parent or guardian must accompany children ages 13-15 years old. No children under the age of 13 are allowed on the fitness floor
or in group exercise classes. A supervised playroom is available for children ages 3 months to 9 years.