A leak on the customer's side of the meter is considered the responsibility of the property owner or tenant, including all costs associated with the repair. However, the City of McKinney offers a credit as a courtesy to our customers who qualify. Water loss due to theft, vandalism or negligence is not covered.
Usage must increase on a single bill at least 10,000 gallons above your seasonal average.
Limited to one request per address in a 12-month period.