• 5-day grace period before a 10% late fee is added (minimum $5)
• 19-day automatic extension period granted
  • Calculated from due date
  • An automated call to the account’s main phone number may be received
  • If payment will be received within the extension period, there is no need to contact us
• If you require additional time to pay, a payment plan may be available:
  • Requests must be received prior to extension date
  • A minimum 50% payment plus $5 fee is required
  • No disconnection or returned payment in the past 6 months
  • Limited to two non-consecutive requests per year
  • Not available for first bill

Once Disconnected

• Entire balance (past due amount, current bill and related fees) must be paid to restore service
• Cash, credit card or money order only
• Additional deposit required if service is disconnected twice within a 12-month period and for each subsequent disconnection
• The account remains active and will continue to incur monthly base charges

If you require financial assistance, you may contact a utility assistance agency:

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