- 5-day grace period before a 10% late fee is added (minimum $5)
- 19-day automatic extension period granted
- Calculated from due date
- An automated call to the account’s main phone number may be received
- If payment will be received within the extension period, there is no need to contact us
- If you require additional time to pay, a payment plan may be available:
- Requests must be received prior to extension date
- A minimum 50% payment plus $5 fee is required
- No disconnection or returned payment in the past 6 months
- Limited to two non-consecutive requests per year
- Not available for first bill
Once Disconnected
- Entire balance (past due amount, current bill and related fees) must be paid to restore service
- Cash, credit card or money order only
- Additional deposit required if service is disconnected twice within a 12-month period and for each subsequent disconnection
- The account remains active and will continue to incur monthly base charges
If you require financial assistance, you may contact a utility assistance agency:
Utility Assistance Agencies |
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Frisco Family Services | 972-335-9495 |
St. Vincent de Paul | 972-325-6118
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Assistance Center of Collin County | 972-422-1850 |
NeedHelpPayingBills.com
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