Complaints and Commendations

Filing a Commendation


The McKinney Police Department welcomes and encourages your comments regarding our service to you. We document all commendations, and they are placed in the employee’s file. If you would like to recognize an employee, submit a commendation online or by mail.


McKinney Police Department Professional Services Division   

2200 Taylor Burk Dr.

McKinney TX 75071


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Complaint Process


File a Complaint About a Police Employee

We investigate all misconduct allegations and quickly respond to inquiries about employee actions or department policy. You are entitled to efficient, fair and impartial service. Different perceptions or timeliness of information can result in different accounts of the same incident. These differences need to be addressed quickly. Your input makes a difference and we appreciate hearing from you. 


Filing a Police Employee Complaint

Texas Government Code requires that all complaints against police officers be in writing and signed by the person making the complaint. Making a false complaint is a violation of the Texas Penal Code, and can result in a fine and time in jail. 


File a complaint by email, by mail or submit in person at:


McKinney Police Department Internal Affairs

2200 Taylor Burk Drive

McKinney, TX 75071


When you file a complaint, the Internal Investigations division must contact you. An officer will let you know an investigation has begun and inform you that you will receive a written notice of the results.


Complaint investigations are completed within a reasonable time. Most are resolved within 30 days after we receive them. We file regular status reports on longer investigations.


Based on available facts, the complaint is classified in one of four categories:

  • Sustained: The allegation is true and the action of the employee was inconsistent with department rules and procedures
  • Inconclusive: There isn’t enough evidence to prove or disprove the allegation
  • Unfounded: The incident did not occur or the affected employee was not involved
  • Exonerated: The incident occurred, but the conduct or action was lawful, proper and in accordance with department rules and procedures

If the allegations are sustained, appropriate action will be taken. The action may involve training, verbal or written reprimand, suspension from duty or termination. You will receive a letter informing you of the findings.


McKinney Police Department Compliance with Senate Bill 1074 (Racial Profiling)

This department supports the 77th Texas Legislature’s mandate prohibiting racial profiling in Texas. Our police officers work under a department policy that is consistent with all state and federal laws. The policy includes provisions for citizens to contact us if they have a complaint about a McKinney police officer.


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