Residential Trash Services
Effective Monday, March 23 - In an effort to reduce the risk of solid waste workers’ exposure to COVID-19, the city’s trash and recycling vendor Waste Connections will temporarily suspend pick-up of bulky items, yard waste and Household Hazardous Waste (HHW).
- Residents may continue to dispose of bulky items and yard waste at designated DIY drop-off locations.
- Find alternatives to dropping off your yard waste or throwing it away
- Notice: The Regional Disposal Facility and the Custer Road Transfer Station drop-off locations are experiencing increased traffic. As a result you can expect longer than normal lines at both facilities and delays. Please plan accordingly.
- When dropping off yard waste at the Custer Transfer Station, residents will only be required to show a utility bill from their respective municipality at the glass window to confirm residency.
- Residents who need additional containers may contact Water Billing at 972-547-7550. Additional fees may apply.
Notice: We’ve recently updated our solid waste pick-up guidelines due to changes with vendor contracts. While most of the changes related to regular trash pick-up are small, there have been significant changes to our bulky item and recycling pick-up guidelines. Please read through all guidelines carefully.
McKinney residential trash and recycling service includes a once-a-week fully automated collection service. Each single-family household is provided with one green container for trash and one blue container for recyclables.
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Find Your Trash Day
To determine your trash and recycling pick-up day, visit our interactive map.
- Have your green container(s) set out and ready for collection by 7 a.m. on your collection day. You may place your containers out as early as 6 p.m. the day prior to pick-up.
- Place green container(s) at least three feet apart from other containers, mailboxes, vehicles, utility meters, poles, fences, etc.
- All trash must be inside the green container with the lid closed. Items outside of the container will not be collected.
- The front of the green container showing the serial number should be facing the street.
- All contents should be bagged with the container lid closed to prevent spillage.
- An overloaded container will result in non-collection.
If your trash, recycling, bulky items, or yard waste was not out by 7 a.m. and you need to schedule a pick-up you may do so for a fee by calling Waste Connections at 469-452-8000.
Trash and recycling collection will not be provided on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
If a holiday falls on a weekday, that collection day and those following will roll over to the next day of the week. Days prior to a holiday will not be affected.
- Monday moves to Tuesday
- Tuesday to Wednesday
- Wednesday to Thursday
- Thursday to Friday
- Friday to Saturday
Contact Waste Connections at 469-452-8000 for questions concerning the holiday collection schedule.
Replace or Repair a Container
If you need to replace or repair your trash or recycling container, call Waste Connections at 469-452-8000 or fill out the online container repair form. There is no fee to have a container repaired or replaced due to damage. There is a fee to order an additional container.
Order an Additional Container
Additional trash and recycling containers may be requested by contacting Water Billing at 972-547-7550. Additional fees apply.
Standard Service Rates
The number of trash and recycling containers billed is based on a Waste Connections audit. If you notice a discrepancy between your bill and the posted rates, please contact the Water Billing Department. Billing rates do not apply if trash service is provided in the terms of your apartment lease.
Start or Stop Service
Trash and recycling services are established as a package along with water and sewer. Contact the Water Billing Department to establish or change your services.
Bulky Item Pick-up
This service will be temporarily suspended as of March 27.
Residents can request a bulky item collection up to 12 times a year at no additional cost. To schedule, call Waste Connections at 469-452-8000 prior to your collection day.
*Residential rentals are considered commercial property. Landlords / property owners cannot request bulky item pick-up for rental property.
Here’s what to do:
Bulky items are picked up by appointment only and must be requested before 5 p.m. the business day prior to your collection day.
- Bulky items are any large items that do not fit in your green trash container.
- Extra trash bags are not included in Bulky Item Pick-up.
- A disposal fee will be charged for an excessive amount of bulky items.
- A disposal fee will be charged after the 12th scheduled bulky item collection in a calendar year.
- Bulky items should fit into an area that is equal to or less than 3.5 feet tall by 3 feet deep by 9 feet long or may include two large household pieces.
- Mattresses (compressible items)
- Household furniture (such as a sofa and a loveseat)
- Household equipment (such as a washer and dryer)
- Empty water heaters
- Refrigerators, freezers and air conditioners
(These items will not be collected by Waste Connections unless proof of freon evacuation is submitted and verified prior to collection date. The NTMWD Regional Disposal Facility will take these items without an evacuation certificate.)
- Floor covering / carpet (cannot exceed 16 square feet)
- Glass or mirror (cannot exceed 4 feet in any dimension)
- Packaging material (no Styrofoam)
- Grills (no propane tanks)
- Lawn furniture
- Lawn mowers (drained of fluids)
- Home exercise equipment
- Materials resulting from construction, demolition or remodeling projects
- Treated wood or fence panels
- Dead animals
- Household Hazardous Waste (HHW)
- Automotive parts
- Trash bags (regardless of contents)
- Residents regularly exceeding the limits of a green trash container may order an additional container.
- Bagged yard waste, brush or limbs
*Some restricted items and excessive quantities may be scheduled for pick-up for a fee through Waste Connections at 469-452-8000.
Do NOT flush or pour unwanted, unused or expired medications, prescriptions or over-the-counter drugs down the drain.
Why Should You Care?
- Flushed medications can get into our lakes, rivers and streams.
- Research shows continuous exposure to low levels of medications alters the behavior and physiology of fish and aquatic organisms.
- Pharmaceuticals enter our wastewater from a variety of sources, including the flushing of unused medications.
- Medicines that are stored for a long period in home cabinets are highly susceptible to diversion, misuse and abuse. Studies show a majority of abused prescription drugs are obtained from family and friends, including from the home medicine cabinet.
- Long-term exposure to low levels of medications, especially antibiotics, might result in drug-resistant microbes and bacteria.
Options for Disposal*
- The Police Department hosts a Drug Take-Back event twice a year, usually in April and September.
- Visit the Drug Enforcement Agency website and enter your zip code for a nearby collection location.
- Medical City McKinney, 4500 Medical Center Dr., offers a DEA-compliant drug take-back receptacle in the emergency room lobby.
- Walgreens Pharmacy has a secure take-back receptical located near the customer counter in the pharmacy section of the store located at 1651 W. University Dr.
*Sharps are not considered medication; find out how to properly dispose of sharps.
Notice: The Regional Disposal Facility and the Custer Road Transfer Station drop-off locations are experiencing increased traffic. As a result you can expect longer than normal lines at both facilities and delays. Please plan accordingly.
If you would like to dispose items yourself, there are six different locations in the metroplex that accept drop-offs.
Know Before You Go
- Acceptable waste delivered by residents to North Texas Municipal Water District (NTMWD) facilities.
- A valid Texas driver’s license and a City of McKinney water bill dated from within 30-45 days is required. The address on your driver’s license must match the address on your water bill.
- The first two visits per household per month are provided at no cost to the resident.
- Trucks or trailers that access roads leading to the landfill or transfer station must possess a tarp or cover to conceal the debris. The landfill or transfer station will not permit anyone to enter unless this requirement is met.
- Residents using a dump trailer of any length, stake bed truck or box truck must pay for disposal services.
Drop-off Locations and Hours
Regional Disposal Facility (RDF; landfill)
3820 Sam Rayburn Hwy. (North Hwy. 121)
Melissa, TX 75454
Monday - Friday, 8 a.m. to 5 p.m.
Saturday, 8 a.m. to 3 p.m.
Custer Road Transfer Station (CTS)
9901 S. Custer Rd.
Plano, TX 75025
(Entrance on Ridgeview Drive)
Monday - Saturday, 8 a.m. to 4:30 p.m.
*Yard clippings and limbs may be brought to this location for disposal.
Parkway Transfer Station
4030 W. Plano Pkwy.
Plano, TX 75093
Lookout Drive Transfer Station
1601 E. Lookout Dr.
Richardson, TX 75082
Acceptable Items Delivered by Residents
Questions? Contact individual Drop-off location.
The McKinney City Council adopted ordinances on Solid Waste to establish standards and regulations for commercial and residential customer services. The Ordinances also help to reduce litter, protect our waterways, help to maintain property values and protect the health and welfare of our community.
The Solid Waste Ordinances provides allowances for enforcement measures to be taken for non-compliance.