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Violators may receive a penalty collected through their regular water bill. Failure to pay the penalties can result in the water to your home or business being shut off. Please call 972-547-7367 for questions regarding water violation penalties.
Some exceptions exist, including businesses that require water to support their daily operations, such as a car wash. Should drought conditions continue, other restrictions to these types of operations may be considered.
Water is a finite resource, and our region's ability to supply water is constrained by multiple factors, including the water treatment plant capacity, pipe capacity (diameter), pumping capacity, lake levels, and other related factors. NTMWD has indicated that they are nearing the upper limit of their delivery capacity and are requesting member cities and customers to conserve water. It is important to reduce water demand now before more stringent regulations may be necessary to meet basic human and public safety needs. Long term, NTMWD is focused on expanding production and storage capacity through projects such as Bois d'Arc lake and the Leonard Treatment plant; however, these projects take many years to plan and construct.
To report a water violation, fill out our online form at McKinneyTexas.org/ReportWater or call 972-547-7367. If you are contacting us by phone, we must have the following information to investigate the violation:
The Parks Department adheres to the same watering conservation practices. Due to the size of the park areas, not all watering can be accomplished on the same day, and it is necessary to water different areas of the parks on different days.