There a few reasons this can happen:
1. You are not listed as a billing contact on the permit.
2. The permit fee has not been completed and invoiced.
Please call us at 972-547-7400 to confirm.
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Please only enter the street number and street name. For example, 211 N. Tennessee St. should be entered as 211 Tennessee.
To view your permit, you must be a contact listed on the permit and have an active CSS account.
This is typically caused by attempting to schedule an appointment when other inspections are required and must be approved before this inspection. Please call us at 972-547-7400 to confirm.
Please make sure after you log into CSS that you click on dashboard and scroll down to the bottom right-hand section that says invoices. Click add to cart if it shows fees due.
To upload from your CSS dashboard:
Now that permits have gone online, you can upload the foundation letters to the permit and let us know via email when that has been done. We will then mark the permits completed. Please email us to let us know the engineer's letter has been uploaded.